Customer service is a complex process which is based on simple rules.
- Individual approach
- Customer appreciation
The key to retaining your customers is giving them the chance to receive comprehensive service, information and attention all in one spot. Any company that strives for success needs to maintain a high level of customer satisfaction.
Knowing this, we provide every service and capability you need to meet that goal.
- Customer service – 7 days a week
- Logging and recording every incoming call for security and control purposes
- Handling incoming calls, emails, fax, text messages, live chats in a unified system, with purpose of creating a single customer data base from different marketing activities
- Providing information regarding companies, products, services
- Logging and processing orders, complaints, reclamations, feedback and escalating them to the relevant persons if necessary
- Organizing and servicing the order delivery process, responding to customer questions via direct mail, email or phone